Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return — including if you simply change your mind.
- Returns accepted for 30 days, for any reason
- Change of mind: you cover return shipping
- Faulty, damaged, or wrong item: we cover return shipping
- No restocking fee
To be eligible for a return, your item must be in the same condition that you received it — as new, unused, unworn, and in its original packaging. You'll also need the order number, invoice, and proof of your purchase.
To start a return, you can contact us at contact@parsecsabers.com. Items sent back to us without first requesting a return cannot be processed.
Return Criteria
Returns are accepted within 30 days for any reason, including change of mind, provided the item is in the condition described above.
If the item is defective, damaged, or not what you ordered, see "Wrong or Faulty Items" below — those returns are handled differently and at our cost.
Wrong or Faulty Items
If you have received the wrong or faulty item, you can contact us at contact@parsecsabers.com.
Following this, we will ask you to provide a short video explaining and showing the issue. This helps us diagnose the fault quickly and is required before we can arrange a return.
We will then check and provide solutions, as well as forwarding the issue to our after-service team. If there is no solution, we will accept your return and either replace the item or refund you — your choice.
If your return is accepted, we will provide instructions on how and where to send your package, and we cover the cost of return shipping on faulty, damaged or incorrect items.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on gift cards.
We also cannot accept returns on sound fonts and other digital downloads once the download has begun. Digital content is supplied immediately, and by starting the download you agree to receive it straight away and acknowledge that this ends your right to cancel it. This does not affect your rights in relation to any physical product in the same order.
We cannot accept returns if the electronics have been altered or tampered with from their original state, which includes using firmware not supported by Parsec Sabers. If an item is returned and it is deemed to have been tampered with, it will not be approved.
Warranty
Each saber purchase carries a 1-year warranty covering parts and malfunction that is not user-related or user-inflicted. This includes the hilt, the blade and the in-hilt electronics, soundboard included.
Sound fonts are not covered by this warranty. They are digital downloads rather than hardware, and once installed they can be altered, replaced or corrupted on the device. If a sound font will not load correctly, contact us and we will help you reinstall it.
The buyer should submit a video with clear indication of what the issue may be. If we at Parsec Sabers find it to be defective, we will replace the item after evaluation of the product is confirmed. We call this After Service.
Damage due to user error is not covered. You may be asked to send the product hilt or inner core to us so we can evaluate it; where the fault is covered by this warranty, we cover that shipping. We recommend using tracked shipping for either repair or replacement. Please be patient as this is processed.
The order number should also be provided to us. Any customs or import fees for both shipping the original order and reissued items are the responsibility of the customer.
Refunds
Once we have received and inspected your return, we will notify you and let you know whether the refund has been approved. If approved, you will be refunded to your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If you would prefer an exchange rather than a refund, we are happy to arrange that instead — just tell us when you start the return.
If your order is cancelled within 24 hours, or you have been charged for something you shouldn't have (such as shipping fees when eligible for free shipping), you'll be automatically refunded to your original payment method within 14 business days.
If more than 20 business days have passed since we approved your return and you have not received your refund, please contact us at contact@parsecsabers.com.
United Kingdom & European Union 14-Day Cooling Off Period
If you are shopping from the United Kingdom, or the merchandise is being shipped into the European Union, you have the statutory right to cancel or return your order within 14 days of receiving it, for any reason and without justification. This right sits alongside the 30-day return policy above, and nothing in this policy limits it.
If your item has already been shipped, it must be returned in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds (United Kingdom & European Union 14-Day Cooling Off Period)
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 20 business days have passed since we've approved your return, please contact us at contact@parsecsabers.com.
Your Statutory Rights
Nothing in this policy affects your legal rights. If you are a UK consumer, you have a 30-day right to reject goods that are faulty, not as described, or not fit for purpose, and to receive a full refund. Consumers in the EU and other jurisdictions have equivalent protections under local law.